Terms of service

Last updated: August 28, 2026 · DRAFT pending attorney review

Your use of the Platform is also governed by our privacy policy, which is incorporated into these Terms by reference.

1. Acceptance of terms

These Terms of Service ("Terms") are a binding agreement between you and Vendor Network ("Company," "we," "us," or "our") governing your access to and use of hoavendornetwork.com and related services (collectively, the "Platform"). By accessing or using the Platform, you accept these Terms. If you use the Platform on behalf of an association, management company, or other entity, you represent that you have authority to bind that entity, and "you" includes that entity. If you do not agree to these Terms, do not use the Platform.

You consent to receive communications from us electronically, including by email to the address you provide, and you agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing. You are responsible for maintaining a current email address on your account; notices sent to that address are deemed given and received.

2. Nature of the platform; no agency

The Platform is a neutral venue that facilitates introductions between communities and property managers seeking services ("Buyers") and independent service providers ("Vendors"). The Company is not a general contractor, construction manager, broker, dealer, agent, employer, insurer, or fiduciary of any user. The Company does not perform, supervise, manage, or guarantee any work, and is not a party to any solicitation, bid, proposal, contract, or transaction between a Buyer and a Vendor. Vendors are independent third parties, not employees, agents, partners, or joint venturers of the Company. No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms or by use of the Platform.

3. No verification; no endorsement; buyer due diligence

Vendors may submit information and documents to the Platform, including license numbers, certificates of insurance, tax forms, project photographs, and descriptions of past work (collectively, "Vendor Materials"). The Company collects Vendor Materials as an administrative convenience only. The Company does not independently verify, and makes no representation or warranty whatsoever regarding, the accuracy, authenticity, currency, validity, sufficiency, or completeness of any Vendor Materials, or any Vendor's licensure, insurance coverage, bonding, qualifications, skill, solvency, or fitness for any purpose.

Inclusion of a Vendor on the Platform, routing of a lead, transmission of a bid, or attachment of Vendor Materials to a proposal is not an endorsement, certification, recommendation, or guarantee of any kind. Terms such as "qualified," "vetted," or "reviewed" refer only to the Company's administrative intake process and do not modify this section.

Buyers are solely responsible for conducting their own due diligence before engaging any Vendor, including without limitation verifying licensure directly with the issuing authority, confirming insurance coverage directly with the Vendor's carrier, checking references, and evaluating qualifications. Buyers assume all responsibility and risk arising from their selection of, engagement of, and transactions with any Vendor.

4. Consent to be contacted

When you submit a bid request, claim a listing, refer a vendor, or otherwise provide contact information through the Platform, you request that the Company facilitate introductions, and you consent to be contacted by the Company and, where you request bids, by the Vendors matched to your request, at the email address and any telephone number you provide, including by telephone call and email regarding your request. Consent is not a condition of purchasing any good or service. Standard carrier rates may apply. You may revoke consent by written notice to the Company, including by reply to any email from the Company. Each Vendor to whom you are introduced is independently responsible for its own compliance with applicable laws governing communications.

5. User content, reviews, and conduct

You are solely responsible for information you submit to the Platform, and you represent that it is accurate and that you have the right to submit it. You grant the Company a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, adapt for formatting, and display content you submit (including reviews, project descriptions, photographs, and vendor responses) for the purpose of operating and promoting the Platform. This license survives termination for content already published.

Reviews must reflect a genuine, first-hand experience with the Vendor reviewed. You may not review your own business, a competitor, or a business you have not dealt with; offer or accept anything of value in exchange for a review; or submit a review on someone else's behalf without their authorization. We may require email confirmation before publishing a review and may record technical signals (such as IP address) to detect fraud. Vendors may respond publicly to reviews and may submit a dispute regarding a review to the Company; the Company resolves such disputes in its sole discretion. Nothing in these Terms prohibits or restricts you from posting an honest review, and we do not impose penalties for honest negative reviews.

The Company hosts user content but does not pre-approve, endorse, or adopt it, and has no obligation to monitor it. We may remove content, decline applications, and suspend or terminate accounts at our sole discretion, with or without notice, including for failure to deliver committed bids.

You agree not to: submit false, misleading, or infringing content; misrepresent your identity, licensure, or insurance; use the Platform to spam, harass, or defraud; scrape or harvest data; interfere with the Platform's operation, security measures, or rate limits; or use the Platform for any unlawful purpose. You also agree not to circumvent the Platform's fees, including by using contact information or project details obtained through the Platform to solicit or transact outside the Platform's lead process in order to avoid a fee.

6. Additional terms for Vendors

If you list a business on the Platform, you additionally represent and agree that: (a) all information in your listing and application is accurate and kept current; (b) you hold, and will maintain for as long as you are listed, every license, registration, and insurance coverage required by law for the services you advertise, and you will remove any service you are no longer authorized or able to perform; (c) you are authorized to act for the business you list; and (d) you will honor the pricing and terms of bids you submit through the Platform.

Leads constitute opportunities to respond to a Buyer's request only. A lead may be offered to multiple Vendors as described at the time of distribution. The Company does not guarantee any number of leads, any response from a Buyer, or that any lead will result in work, and lead fees are not contingent on winning the work. Buyer contact information is provided for the purpose of responding to that Buyer's request and may not be resold, shared, or used for unrelated marketing.

A Vendor that commits to submit a bid and fails to deliver it by the applicable deadline is in breach of these Terms; repeated failures may result in suspension or removal. The Company may decline, suspend, or remove any listing at its sole discretion, including for conduct that harms users or the integrity of the Platform.

7. Fees; renewals; no refunds

Use of the Platform is free for Buyers. Vendor fees are published on the pricing page and may be updated prospectively. You are responsible for any taxes arising from your use of the Platform, other than taxes on the Company's income.

Paid listings are billed annually in advance and renew automatically for successive terms until auto-renewal is disabled. Disabling auto-renewal prevents the next renewal charge; the paid listing remains in effect through the end of the period already paid for, after which the listing converts to the free plan. Listing fees and category add-ons are purchased for the entirety of the billing period: purchased categories remain in effect through that period, and category removals take effect at the next renewal. Except where required by law, all fees are non-refundable once charged: listing fees, category add-ons, and lead purchases. Canceling or downgrading mid-term does not entitle you to a refund or credit of any portion of fees already paid. Lead fees are non-refundable once the project contact information has been delivered to you, whether or not you win the work.

8. Accounts

Authentication is by emailed sign-in link. You are responsible for maintaining the security of the email account you register and for all activity under your Platform account. You agree to notify the Company promptly of any unauthorized use of your account.

9. Copyright complaints

The Company respects intellectual property rights and responds to notices that comply with the Digital Millennium Copyright Act. If you believe content on the Platform infringes your copyright, submit written notice to the Company by email identifying the copyrighted work, the allegedly infringing material and its location on the Platform, your contact information, a statement of good-faith belief that the use is unauthorized, a statement under penalty of perjury that your notice is accurate and that you are the owner or authorized to act for the owner, and your physical or electronic signature. We may remove the identified material and, for repeat infringers, terminate accounts.

10. Disclaimer of warranties

THE PLATFORM AND ALL CONTENT, MATERIALS, AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO WARRANTY REGARDING ANY VENDOR, ANY VENDOR MATERIALS, ANY BID OR PROPOSAL, ANY WORK PERFORMED, OR THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (B) THE COMPANY SHALL NOT BE LIABLE FOR ANY ACT OR OMISSION OF ANY VENDOR OR BUYER, ANY WORK PERFORMED OR NOT PERFORMED, ANY VENDOR MATERIALS, OR ANY DISPUTE BETWEEN USERS; AND (C) THE COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (i) THE FEES YOU PAID TO THE COMPANY IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (ii) ONE HUNDRED U.S. DOLLARS ($100), AND SHALL IN NO EVENT EXCEED ONE THOUSAND U.S. DOLLARS ($1,000). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Release

Any dispute regarding work, bids, payment, performance, or conduct is solely between the Buyer and the Vendor involved. To the maximum extent permitted by law, you release the Company and its officers, directors, employees, and agents from all claims, demands, and damages of every kind, known or unknown, arising out of or in any way connected with any dispute between you and any other user of the Platform.

13. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) content or materials you submit; (c) your breach of these Terms; (d) any work you perform, procure, or contract for through introductions made on the Platform; or (e) your violation of any law or the rights of any third party.

14. Dispute resolution; arbitration; class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED BELOW.

Informal dispute resolution. Prior to initiating any arbitration or court proceeding, the party asserting a dispute shall provide the other party written notice by email describing the nature and basis of the dispute and the relief sought, and the parties shall attempt in good faith to resolve the dispute informally for sixty (60) days following receipt of the notice. Completion of this informal dispute resolution process is a condition precedent to initiating any arbitration or court proceeding.

Individual arbitration. Except as provided below, any dispute, claim, or controversy between you and the Company arising out of or relating to these Terms or the Platform shall be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court of competent jurisdiction. Arbitration shall take place in Maricopa County, Arizona, or, at your election, by videoconference or in your home county. Each side bears its own attorneys' fees except where the applicable rules or law provide otherwise; the Company will pay arbitration filing and administration fees to the extent the rules require for consumer claims.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or for unauthorized access to the Platform.

Class action and jury waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE PROCEEDING. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT, BOTH PARTIES WAIVE TRIAL BY JURY.

Opt-out. You may opt out of this arbitration agreement by emailing us within thirty (30) days of first accepting these Terms, stating your name, the email on your account, and that you opt out of arbitration. Opting out does not affect any other section of these Terms.

Severability. If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder of this section remains in effect.

15. Governing law and venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. Subject to Section 14, any action arising out of or relating to these Terms or the Platform shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to their jurisdiction.

16. Termination

You may stop using the Platform at any time; Vendors may close a paid listing as described in Section 7. We may suspend or terminate your access at any time for breach of these Terms or conduct that harms users or the Platform. Termination does not relieve either party of obligations already accrued, including fees owed.

17. Notice to California users

Under California Civil Code Section 1789.3, California users are entitled to know that they may file grievances and complaints with the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. The Platform's fees are described on the pricing page. The Company may be contacted by email by reply to any communication sent by the Platform.

18. General

These Terms constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements on that subject. We may modify these Terms by posting an updated version with a new "Last updated" date; material changes to Section 14 will be emailed to account holders before they take effect, and continued use of the Platform after posting constitutes acceptance. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Sections 2, 3, and 10 through 18 survive termination.

Notices to the Company under these Terms may be given by email by reply to any communication sent by the Platform, and are effective upon receipt.